01
Capture
Email, WhatsApp, Slack, Teams, helpdesk, chat widget, forms, or social. Every channel creates a ticket automatically. No copy-pasting between inboxes.
Agents that resolve first.
Works on top of Freshdesk, Zendesk, Salesforce, or HubSpot, building its own knowledge base from day one. No migration required.
GmailSearch mail
A
Re: I was Charged Twice for my Subscription Upgrade
InboxJ
Jhone Doe12:30 PM
to me
Hi, I noticed during my plan upgrade I was charged twice, kindly look into it.
ify Support
to Jhone Doe
How ify handles a ticket
Capture it. Understand it. Resolve it. Escalate only when it matters.
One loop, running across every channel you already use.
02
Understand
Classifies the ticket, how-to question, billing issue, or bug report, using per-channel memory and the guardrails your team has set.
Incoming Query
Channels
Instructions and tools
Guardrails
Answer with Articles
Knowledge Base
Creates a Issue
Board
Invoice Details
Billing Platform
03
Resolve
Picks the lane based on ticket type: docs and past resolutions for how-to questions, billing and CRM tools for account issues, bug repro and Jira for reported bugs.
Ticket type decides the lane
Docs & past resolutions
Knowledge base + resolved tickets
Billing & CRM
Stripe, HubSpot, Salesforce
Bug repro & Jira
Reproduces, files, links the ticket
04
Escalate
When it genuinely needs a person, ify hands it off to the right human over Slack, Teams, or WhatsApp, with full context attached and an approval trail, not a cold transfer.
Escalated#TKT-2847
via SlackContext prepared by ify
- Refund requested twice, no resolution
- Full conversation history attached
- Needs manual approval from billing
P
Priya Sharma
Approved · 12s ago
Ready to reply
Self-building knowledge base
Your knowledge base builds itself.
Docs, help articles, release notes, video walkthroughs, and every past ticket your team resolves. ify pulls it all into one place, and writes the SOPs you never got around to.
No SOP for a resolved ticket? ify writes one automatically from how your team handled it, and reuses it next time.
Scanning Freshdesk articles…
Website scraping
Video walkthroughs
Release notes
Past resolved tickets
SOP for this ticket
Why ify
Built to resolve first. Not built to route faster.
ifyResolve-first
Freshdesk & ZendeskTicket-first
Query handlingAttempted before it becomes a queue item
AI's roleThe front line; agents get what's left
MemoryOne memory, every channel
PricingYou pay for what gets resolved
Query handlingEvery query becomes a queue item
AI's roleBolt-on to speed up agents
MemoryResets across every channel
PricingYou pay more as your team grows
In the stack
Resolution means doing the work. Not just answering the question.
500+ integrations across billing, CRM, and dev tools.
Customer disputes a charge → agent checks Stripe record → issues refund → ticket closed.
Customer updates their plan interest → agent updates the CRM field → flags to sales if relevant.
Customer reports a bug → agent checks if already filed → files new Jira ticket if not → links ticket to conversation.
Proof
Underneath, it's a helpdesk built to run support. Not a widget bolted onto one.
Every conversation ify resolves becomes a real ticket, timestamped, tracked, reportable, auditable. Your team can search it and run SLAs against it exactly like they would today.
Native ticketing & history
Nothing lives in a separate system you reconcile later.
SLA tracking
Reporting on every conversation, resolved or escalated.
Full audit trail
Every action an agent takes, not just what it said.
Most “AI support” tools skip this, because they were built as a layer on someone else’s helpdesk. ify wasn’t.
#T
Resolved#ify-4821Today, 10:42 AM
JD
Jordan Diaz10:41 AM
Why was my account cancelled?
I
ify AgentResolved
Cancelled after a failed renewal payment, reactivated your account and updated the card on file.
Resolved by ify AgentSLA 4m 12s
Audit trail
Ticket opened
Checked billing
Refund issued
Resolved
The comparison
How ify compares
Three categories, side by side. IncludedPartialNot available
How it works
| Feature | ify | Freshdesk & Zendesk | Pylon |
|---|---|---|---|
| Resolution vs. routing (core model) | |||
| Shared memory across channels | |||
| AI included in base plan vs. paid add-on |
What's included
| Feature | ify | Freshdesk & Zendesk | Pylon |
|---|---|---|---|
| Native ticketing included | |||
| Channel coverage (email/chat/Slack/WhatsApp/social) |
Pricing & setup
| Feature | ify | Freshdesk & Zendesk | Pylon |
|---|---|---|---|
| Pricing model (resolution-based vs. seat-based) | |||
| Setup/launch time |
Your support, handled by ify
Stop losing customers to slow support. ify resolves, remembers, and escalates, so your team only handles what actually needs them.
14-day free trial · Setup under 20 min · Cancel anytime