01
Arrives
A message lands in your shared Slack Connect channel. ify picks it up immediately, no wait for someone to see it.
Slack support that resolves in the thread.
A customer’s question lands in your shared Slack channel, and ify is already checking the systems behind it: billing, account, order history. It answers in the thread, or brings in a teammate who doesn’t have to start from scratch.
Works inside your existing Slack Connect channel · No new tool for your customer to learn · No migration required
67%Average resolution ratevs. industry avg of 40%
1 layerShared historyAcross all channels
<20 minTo launch ifyNo engineering required
24/7Always-on coverageAnswers where the customer already is
These aren’t Slack-only numbers, they’re what ify does across every channel it runs, including yours.
Support inside the channel your customer already uses
A customer messages you on Slack, and the thread just sits there until someone's free.
A billing question needs Stripe. An account question needs your CRM. A ticket history needs your helpdesk. Today, Slack Connect is where the message lands, it isn't where it gets resolved.
ifyOne agent run
Without ifyScripted & manual
Account lookupChecked automatically
Billing questionChecked automatically
Ticket historyPulled automatically
ResponseResolved in one pass
Account lookupChecked by hand
Billing questionAnswered from memory
Ticket historyPulled from another tool
ResponseWaits for someone free
ify turns that thread into one continuous agent run.
01 · Triage
Every thread gets understood before it gets answered.
Not every message in a shared channel is the same ask. ify identifies the customer, the account, and the priority before deciding what happens next.
Triage is where resolution starts.
ify support operations
Live
Slack Connect · #acme-support
now“I’ve been transferred 3 times today, can someone actually help me?”
Jordan Lee · Ticket #1553
Account access issue, transferred 3 times
Account
Refund status for order #4821
Orders
Duplicate charge on invoice
BillingEscalation
SLA breach warning: VIP account
Escalation
Built for how support actually happens in Slack.
Not another bot matching keywords. Real conversations carry history and context, and ify checks all of it.
Every thread, fully read
A message sent at 9am and a follow-up sent at 5pm both get read in full, nothing sits unopened.
Full history · 1 thread
Priority threads surface first
SLA-flagged and VIP conversations get triaged ahead of the rest, without a human having to sort the channel by hand.
SLA-aware triage
Follow-ups stay connected
A customer who replies to a thread three days later doesn't have to re-explain what already happened.
Zero re-explaining
Three ways ify works.
From fully autonomous to fully assisted, ify adapts to how much you want it to do.
Answers account and billing questions on its own, inside the guardrails your team sets. No approval needed, no thread left unanswered.
05 · Resolve
Triage gets it moving. Resolution gets it done.
ify doesn't stop at identifying the issue or drafting a reply. When the tools and permissions are available, it completes the request and tells the customer what happened.
Customer notified
Action completed
Thread resolved
Resolution recorded
ify · Run #ify-1553
Customer transferred 3 times, frustrated
Searched account
HubSpotAlice Chen foundTraced transfer history
ZendeskBounced between billing and tech supportFound root cause
StripeExpired card on file, fix queuedCustomer notified
SlackThread updatedRESOLVED
06 · Remember
Every resolution becomes useful context.
ify doesn't start from zero the next time this customer reaches out, on Slack or anywhere else. What it learns from one resolved thread carries forward.
New message
Incoming
Checks shared memory
Memory
Full thread history
Slack thread
Same customer, different channel
Email thread
Account and billing details
Account profile
07 · Escalate
The handoff happens right where you already are.
ify doesn't force an automated answer when a thread needs judgment. The teammate who picks it up gets the conversation, the investigation, and the reason already attached, in the same Slack channel.
In ify
Refund requested twice. No resolution yet.
AI decides
Needs manual approval from billing before it can go out.
Handoff
Customer infoConversation historyWhat ify checkedAction taken so farWhy a human's needed
Human resolves
A teammate picks it up already briefed, and closes it in seconds.
The lifecycle
What happens when a customer messages you on Slack.
Four steps, running every time, on every thread that comes in.
02
Reads the thread
Reads the full thread and classifies it: account question, billing issue, how-to, or something that needs a person.
03
Checks before it replies
Looks up the account in HubSpot or Salesforce, billing in Stripe, and ticket history in Zendesk or Freshdesk, whatever's connected to your workspace, before posting a reply.
04
Replies or escalates
Posts a grounded reply in the same thread, or hands off to the right teammate with the thread, the lookups, and the reasoning attached. Either way, it stays a searchable, reportable record.
What happens after a customer messages you on Slack?
Not every Slack channel actually resolves the issue.
A shared channel gets the message to you. ify does the work behind the reply.
Reads the full thread history
ify
FAQ Slackbots
Manual triage
Understands attachments & screenshots
ify
FAQ Slackbots
Manual triage
Checks billing & fulfillment before replying
ify
FAQ Slackbots
Manual triage
Remembers the customer across channels
ify
FAQ Slackbots
Manual triage
Escalates to a teammate with the thread attached
ify
FAQ Slackbots
Manual triage
Every thread stays a searchable, auditable record
ify
FAQ Slackbots
Manual triage
The ify approach
Resolve first. Remember. Escalate.
Resolve
Answers in the thread before someone has to ask twice.
Remember
Every past thread and resolution stays attached to the customer.
Escalate
Loops in a teammate only when the thread truly needs a person.
Being in the thread isn’t the same as finishing it.
Common questions?
If you can't find what you're looking for, .
Setup & connections
How it works
Support & escalation
Your support, handled by ify
Stop losing customers to slow support. ify resolves, remembers, and escalates, so your team only handles what actually needs them.
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