Do we need a new WhatsApp number?

No. ify connects to your existing WhatsApp Business number, there's nothing new for customers to save or remember.

Does it work with the official WhatsApp Business API?

Yes. ify connects through Meta's Cloud API or your existing BSP (business solution provider), whichever you already use.

Can it run on more than one number?

Yes. Connect as many WhatsApp Business numbers as you run, each with its own routing and tone, sharing one memory layer underneath.

Does it understand photos or voice notes sent in chat?

Yes. ify reads photos and transcribes voice notes as part of the conversation, so a reply can reference what was actually sent, not just what was typed.

What happens with screenshots or order numbers sent as photos?

ify reads them as part of the conversation, so a reply can reference the actual order or error, not just what was typed.

Does it work with our existing helpdesk?

Yes. ify runs on top of Freshdesk, Zendesk, Salesforce, or HubSpot (or none at all), and keeps its own ticket record either way.

How does it decide when to loop in your team?

Based on the guardrails your team sets: a refund, a policy exception, or anything flagged as human-only. Your team picks up the same conversation with everything ify already checked.

Is every WhatsApp conversation logged somewhere we can search?

Every conversation ify touches becomes a timestamped, searchable ticket, resolved or escalated, so you can run SLAs and audits against it exactly like today.

Channels · WhatsApp

WhatsApp support, answered and resolved instantly.

Customers already message you on WhatsApp. ify reads the full conversation, checks your order and billing systems, and replies in seconds. When it can’t finish the job, your team picks it up with nothing to re-explain.

Start for free

Works with the WhatsApp Business API · No new number to manage · No migration required

67%Average resolution ratevs. industry avg of 40%

1 layerShared historyAcross all channels

<20 minTo launch ifyNo engineering required

24/7Always-on coverageWhatsApp first, human when needed

These aren’t WhatsApp-only numbers, they’re what ify does across every channel it runs, including yours.

Support on the app your customers already have open

Every WhatsApp message expects a fast, personal reply. ify already knows the answer.

A shipping question needs Shopify. A billing question needs Stripe. A refund needs an order lookup. On WhatsApp, customers expect a reply in minutes, not a ticket queue.

ifyOne agent run

Without ifyScripted & manual

Order statusChecked automatically

Billing questionChecked automatically

Refund requestFiled automatically

ResponseResolved in one pass

Order statusChecked in Shopify by hand

Billing questionAnswered from a script

Refund requestFiled manually

ResponseWaits for an agent to see it

ify turns that number into one continuous agent run.

01 · Triage

Every message gets understood before it gets routed.

Not every conversation deserves the same flow. ify identifies the request, the customer, the priority, and the resolution path before deciding what happens next.

Triage is where resolution starts.

ify support operations

Live

WhatsApp · +1 (415) 555-0142

now

“Where’s my order?”

Alex Kim · Order #4821

Refund requested twice this week

BillingEscalation

⟳ Handoff

Order delayed at customs

Orders

✓ Solved by ify

Wrong item received

Returns

↩ Reply

Trial extension request

Billing

● Ready

Built for how WhatsApp conversations actually work.

Not a scripted bot. Real conversations carry history, photos, and voice notes, and ify reads all of it.

Full message history, not just the latest text.

Connect your number

Every message, one thread

A conversation from Monday and a follow-up on Friday still read as the same thread, nothing gets lost between messages.

Full history · 1 thread

Photos and voice notes included

A photo of a damaged item or a voice note explaining the issue gets read as part of the conversation, not skipped.

Media included

Follow-ups stay connected

A customer who messages again three days later doesn't have to re-explain what already happened.

Zero re-explaining

Three ways ify works.

From fully autonomous to fully assisted, ify adapts to how much you want it to do.

Answers order and account questions on its own, inside the guardrails your team sets. No approval needed, no message left on read.

05 · Resolve

Triage gets it moving. Resolution gets it done.

ify doesn't stop at identifying the issue or drafting a reply. When the tools and permissions are available, it completes the request and tells the customer what happened.

Customer notified

Action completed

Conversation resolved

Resolution recorded

ify · Run #ify-1559

Trial expiring, need more time

Checked account status

HubSpotSetup incomplete

Reviewed trial timeline

ChargebeeExpires tomorrow

Extended trial

StripeTrial extended 7 days

Customer notified

HubSpotConversation updated

RESOLVED

06 · Remember

Every resolution becomes useful context.

ify doesn't start from zero the next time this customer reaches out, on WhatsApp or anywhere else. What it learns from one resolved conversation carries forward.

See how channels connect

New message

Incoming

Checks shared memory

Memory

Full conversation history

WhatsApp thread

Same customer, different channel

Email thread

Account and billing details

Account profile

Full conversation history

WhatsApp thread

Same customer, different channel

Email thread

Account and billing details

Account profile

07 · Escalate

Handoffs happen in the same conversation.

ify doesn't force a bot reply when a conversation needs a person. Your team picks up the same WhatsApp thread with the full history and ify's reasoning already attached.

In ify

Refund requested twice. No resolution yet.

AI decides

Needs manual approval from billing before it can go out.

Handoff

Customer infoConversation historyWhat ify checkedAction taken so farWhy a human's needed

Human resolves

A teammate picks it up already briefed, and closes it in seconds.

The lifecycle

What happens when a message comes in.

Four steps, running every time, on every number you connect.

Arrives

A message lands on your WhatsApp Business number. ify picks it up immediately, no inbox check-in delay.

Reads the conversation

Reads the full thread, any photos or voice notes, and classifies it: shipping question, billing issue, how-to, or something that needs a person.

Checks before it replies

Looks up the order in Shopify or Stripe, the account in HubSpot, and any open ticket in Zendesk, whatever's connected to that number, before sending a reply.

Replies or escalates

Sends a grounded reply on WhatsApp, or hands off to the right teammate with the conversation, the lookups, and the reasoning attached. Either way, it becomes a searchable, reportable ticket.

What happens after a WhatsApp message comes in?

Not every WhatsApp bot actually does the work.

Scripted bots and canned flows route or template a reply. ify does the work behind it.

Reads the full conversation history

ify

Scripted WhatsApp bot

Human-only inbox

Understands photos & voice notes

ify

Scripted WhatsApp bot

Human-only inbox

Checks billing & fulfillment before replying

ify

Scripted WhatsApp bot

Human-only inbox

Remembers the customer across channels

ify

Scripted WhatsApp bot

Human-only inbox

Escalates to a teammate with the conversation attached

ify

Scripted WhatsApp bot

Human-only inbox

Every conversation becomes a searchable, auditable record

ify

Scripted WhatsApp bot

Human-only inbox

Feature	ify	Scripted WhatsApp bot	Human-only inbox
Reads the full conversation history
Understands photos & voice notes
Checks billing & fulfillment before replying
Remembers the customer across channels
Escalates to a teammate with the conversation attached
Every conversation becomes a searchable, auditable record

The ify approach

Resolve first. Remember. Escalate.

Resolve

Replies in the same thread, before the customer follows up again.

Remember

Every past message and order stays attached to the number.

Escalate

Brings in your team only when the conversation truly needs a person.

Replying fast doesn’t matter if the problem isn’t solved.

Other channels

Email AgentReads, resolves, and escalates support email Chat Widget AgentReads page and cart context, resolves live chat Helpdesk AgentResolves tickets inside Zendesk, Freshdesk, and more

Slack AgentResolves customer conversations inside Slack Connect

Common questions?

If you can't find what you're looking for, .

Setup & connections

How it works

Support & escalation

Your support, handled by ify

Stop losing customers to slow support. ify resolves, remembers, and escalates, so your team only handles what actually needs them.

Start for free

14-day free trial · Setup under 20 min · Cancel anytime

WhatsApp support, answered and resolved instantly.

Every WhatsApp message expects a fast, personal reply. ify already knows the answer.

Every message gets understood before it gets routed.

Built for how WhatsApp conversations actually work.

Reads the full conversation

Recognizes returning customers by number

Checks your tools before it replies

Reads what's shared

Escalates with the full conversation attached

Every message, one thread

Photos and voice notes included

Follow-ups stay connected

Three ways ify works.

Autonomous: runs within your guardrails

Human-in-the-loop: asks or hands off

AI Assist: helps your team work faster

Triage gets it moving. Resolution gets it done.

Every resolution becomes useful context.

Handoffs happen in the same conversation.

In ify

AI decides

Handoff

Human resolves

What happens when a message comes in.

Arrives

Reads the conversation

Checks before it replies

Replies or escalates

Not every WhatsApp bot actually does the work.

Resolve first. Remember. Escalate.

Common questions?

Setup & connections

Do we need a new WhatsApp number?

Does it work with the official WhatsApp Business API?

Can it run on more than one number?

How it works

Does it understand photos or voice notes sent in chat?

What happens with screenshots or order numbers sent as photos?

Does it work with our existing helpdesk?

Support & escalation

How does it decide when to loop in your team?

Is every WhatsApp conversation logged somewhere we can search?

Your support, handled by ify