01
Arrives
Lands in support@, billing@, or any inbox you connect. ify picks it up immediately, no polling delay.
Email support that resolves itself.
ify is the AI agent behind your support inbox. It reads every thread, checks Stripe, Chargebee, and your CRM before replying, and only loops in a teammate when a human call is actually needed.
Connects to Gmail and Outlook · Works alongside Freshdesk, Zendesk, or your current helpdesk · No migration required
GmailSearch mail
A
Re: I was Charged Twice for my Subscription Upgrade
InboxJ
Jhone Doe12:30 PM
to me
Hi, I noticed during my plan upgrade I was charged twice, kindly look into it.
ify Support
to Jhone Doe
67%Average resolution ratevs. industry avg of 40%
1 layerShared historyAcross all channels
<20 minTo launch ifyNo engineering required
24/7Always-on coverageEmail first, human when needed
These aren’t email-only numbers, they’re what ify does across every channel it runs, including yours.
Email support, without the manual work
Every email creates work. ify handles the work behind it.
A billing question needs Stripe. An account question needs the CRM. A bug report needs Jira. A request needs the previous conversation. Today your team repeats that workflow by hand, every time.
ifyOne agent run
Without ifyManual handoffs
Billing questionChecked automatically
Account questionChecked automatically
Bug reportFiled automatically
ResponseResolved in one pass
Billing questionChecked in Stripe by hand
Account questionChecked in the CRM by hand
Bug reportFiled in Jira by hand
ResponseWaits in a queue
ify turns that workflow into one continuous agent run.
01 · Triage
Every email gets understood before it gets routed.
Not every email deserves the same workflow. ify identifies the request, the customer, the priority, and the resolution path before deciding what happens next.
Triage is where resolution starts.
ify support operations
Live
Intercom · Priority customer
now“I was charged twice for my last invoice and need it reversed immediately.”
Ashley Thomas · Enterprise workspace
Renewal quote not received, contract ends Friday
CRMRenewal
Password reset email never arrived
AuthEmail
Wrong item delivered, requesting refund
ReturnsEscalation
Can't log in after switching Google account
AccountSocial
Built for how email actually works.
Not a canned autoresponder. Real threads, real inboxes, and real attachments have their own quirks, and ify handles them.
4 inboxes · 1 shared memory
Three ways ify works.
From fully autonomous to fully assisted, ify adapts to how much you want it to do.
Answers billing questions, order lookups, and account resets on its own, inside the guardrails your team sets. No approval needed, no thread waiting in the inbox.
05 · Resolve
Triage gets it moving. Resolution gets it done.
ify doesn't stop at identifying the issue or drafting a reply. When the tools and permissions are available, it completes the request and tells the customer what happened.
Customer notified
Action completed
Conversation resolved
Resolution recorded
ify · Run #ify-1551
Duplicate charge
Searched customer record
HubSpotCustomer foundChecked invoices
StripeDuplicate charge foundIssued refund
Chargebee$49 refundedCustomer notified
GmailReply sentRESOLVED
06 · Remember
Every resolution becomes useful context.
ify doesn't start from zero the next time this customer reaches out, on email or anywhere else. What it learns from one resolved thread carries forward.
New message
Incoming
Checks shared memory
Memory
Full thread history
Email thread
Same customer, different channel
WhatsApp history
Account and billing details
Account profile
07 · Escalate
Handoffs come with the whole thread attached.
ify doesn't force an automated reply when a case needs judgment. When it hands off, the teammate gets the email thread, what ify already checked, and why it stopped, so there's nothing to re-read.
In ify
Refund requested twice. No resolution yet.
AI decides
Needs manual approval from billing before it can go out.
Handoff
Customer infoConversation historyWhat ify checkedAction taken so farWhy a human's needed
Human resolves
A teammate picks it up already briefed, and closes it in seconds.
The lifecycle
What happens when an email lands.
Four steps, running every time, on every inbox you connect.
02
Reads the thread
Parses the full chain, quoted history, and attachments, then classifies it: billing question, bug report, how-to, or something that needs a person.
03
Checks before it replies
Looks up the account in Stripe or Chargebee, the record in HubSpot or Salesforce, open tickets in Freshdesk or Zendesk, whatever's connected, before drafting a word.
04
Replies or escalates
Sends a grounded reply from your inbox, or hands off to the right teammate with the thread, the lookups, and the reasoning attached. Either way, it becomes a searchable, reportable ticket.
What happens after an email arrives?
Not every AI email tool actually does the work.
Inbox rules and generic autoresponders route or template a reply. ify does the work behind it.
Reads full thread history
ify
Inbox rules & filters
Generic autoresponder
Reads attachments & screenshots
ify
Inbox rules & filters
Generic autoresponder
Checks billing & CRM before replying
ify
Inbox rules & filters
Generic autoresponder
Remembers the customer across channels
ify
Inbox rules & filters
Generic autoresponder
Escalates to a teammate with the thread attached
ify
Inbox rules & filters
Generic autoresponder
Every thread becomes a searchable, auditable record
ify
Inbox rules & filters
Generic autoresponder
The ify approach
Resolve first. Remember. Escalate.
Resolve
Answers the email before a human opens it.
Remember
Every past thread, order, and ticket stays attached to the customer.
Escalate
Loops in a teammate only when the reply truly needs a person.
The inbox isn’t the goal. A closed thread is.
Common questions?
If you can't find what you're looking for, .
Setup & connections
How it works
Support & escalation
Your support, handled by ify
Stop losing customers to slow support. ify resolves, remembers, and escalates, so your team only handles what actually needs them.
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