Which helpdesk tools does it work with?

Zendesk, Freshdesk, Salesforce Service Cloud, and HubSpot out of the box, with others reachable via API.

Do we have to change our ticketing workflow?

No. ify works inside your existing queue and views, so your team keeps working where they already do.

Can it run across multiple helpdesk instances?

Yes. Connect as many helpdesk instances as you run, each with its own routing and tone, sharing one memory layer underneath.

Does it read ticket attachments and screenshots?

Yes. ify reads attachments and screenshots as part of the ticket, so a reply can reference what was actually sent, not just what was typed.

What happens to our existing macros and canned replies?

ify checks live systems instead of relying on static templates, so macros stop being the fallback for anything that actually needs a lookup.

Does it work alongside our human agents?

Yes. ify can run autonomously, ask for approval before acting, or simply assist a human agent working the ticket, whichever mode fits.

How does it decide when a ticket needs a person?

Based on the guardrails your team sets: an exception, low confidence, or anything flagged as human-only. The agent who picks it up gets the ticket and everything ify already checked, no re-triage.

Is every ticket still logged and auditable the same way?

Yes. Every ticket ify touches stays a timestamped, searchable ticket, resolved or escalated, so you can run SLAs and audits against it exactly like today.

Channels · Helpdesk

The helpdesk queue that clears itself.

Every ticket that lands in Zendesk, Freshdesk, or Salesforce gets read in full before ify touches it: order status, billing, account history, all checked first. It resolves what it can and routes the rest with context attached.

Start for free

Works inside Zendesk, Freshdesk, Salesforce, or HubSpot · No new tool for your team to learn · No migration required

67%Average resolution ratevs. industry avg of 40%

1 layerShared historyAcross all channels

<20 minTo launch ifyNo engineering required

24/7Always-on coverageQueue first, human when needed

These aren’t helpdesk-only numbers, they’re what ify does across every channel it runs, including yours.

Support inside the tool your team already uses

Every ticket sits in a queue until someone picks it up. ify already knows the answer.

A shipping question needs Shopify. A billing question needs Stripe. A password reset needs an account lookup. Today your helpdesk holds the ticket, it doesn't resolve it.

ifyOne agent run

Without ifyScripted & manual

Order statusChecked automatically

Billing questionChecked automatically

Password resetSent automatically

ResponseResolved in one pass

Order statusChecked in Shopify by hand

Billing questionAnswered from a script

Password resetReset link sent by hand

ResponseWaits in the queue

ify turns that queue into one continuous agent run.

01 · Triage

Every ticket gets understood before it gets routed.

Not every ticket deserves the same flow. ify identifies the request, the customer, the priority, and the resolution path before deciding what happens next.

Triage is where resolution starts.

ify support operations

Live

Zendesk · Priority ticket

now

“I reset my password but I still can’t log in.”

Alex · Ticket #1551

Password reset not working

Account

✓ Solved by ify

Refund status for order #4821

Orders

↩ Reply

Duplicate charge on invoice

BillingEscalation

⟳ Handoff

SLA breach warning: VIP account

Escalation

● Ready

Built for how helpdesk queues actually work.

Not another queue to babysit. Real tickets carry history, attachments, and SLAs, and ify handles it.

Full ticket history, not just the latest reply.

Connect your helpdesk

Every ticket, one queue

A ticket filed at 9am and a follow-up filed at 5pm both get read in full, nothing sits unopened.

Full history · 1 queue

Priority tickets surface first

SLA-flagged and VIP tickets get triaged ahead of the rest, without a human having to sort the queue by hand.

SLA-aware triage

Follow-ups stay connected

A customer who replies to a ticket three days later doesn't have to re-explain what already happened.

Zero re-explaining

Three ways ify works.

From fully autonomous to fully assisted, ify adapts to how much you want it to do.

Resolves password resets, order lookups, and account questions on its own, inside the guardrails your team sets. No approval needed, no ticket aging in the queue.

05 · Resolve

Triage gets it moving. Resolution gets it done.

ify doesn't stop at identifying the issue or drafting a reply. When the tools and permissions are available, it completes the request and tells the customer what happened.

Customer notified

Action completed

Ticket resolved

Resolution recorded

ify · Run #ify-1551

Reset Password Request. Couldn’t login anymore

Opened ticket

ZendeskTicket opened

Diagnosed login issue

HubSpotSession expired after password change

Sent reset link

GmailReset link sent

Restored access

ZendeskCustomer logged in

Customer notified

ZendeskTicket updated

RESOLVED

06 · Remember

Every resolution becomes useful context.

ify doesn't start from zero the next time this customer reaches out, on your helpdesk or anywhere else. What it learns from one resolved ticket carries forward.

See how channels connect

New ticket

Incoming

Checks shared memory

Memory

Full ticket history

Helpdesk ticket

Same customer, different channel

Email thread

Account and billing details

Account profile

Full ticket history

Helpdesk ticket

Same customer, different channel

Email thread

Account and billing details

Account profile

07 · Escalate

A handoff, not a cold transfer.

ify doesn't force an automated reply when a ticket needs judgment. The teammate who picks it up gets the ticket, what ify already checked, and why it stopped, so there's no re-triage.

In ify

Refund requested twice. No resolution yet.

AI decides

Needs manual approval from billing before it can go out.

Handoff

Customer infoConversation historyWhat ify checkedAction taken so farWhy a human's needed

Human resolves

A teammate picks it up already briefed, and closes it in seconds.

The lifecycle

What happens when a ticket comes in.

Four steps, running every time, on every ticket that comes in.

Arrives

A ticket lands in your helpdesk queue. ify picks it up immediately, no wait for an agent to claim it.

Reads the ticket

Reads the full ticket, any attachments, and classifies it: shipping question, billing issue, how-to, or something that needs a person.

Checks before it replies

Looks up the account in HubSpot or Salesforce, billing in Stripe or Chargebee, and related tickets across your helpdesk, whatever's connected, before drafting a word.

Replies or escalates

Sends a grounded reply inside the ticket, or hands off to the right teammate with the ticket, the lookups, and the reasoning attached. Either way, it stays a searchable, reportable ticket.

What happens after a ticket comes in?

Not every helpdesk actually resolves the ticket.

Macros and canned replies template a response. ify does the work behind it.

Reads the full ticket history

ify

Macros & canned replies

Manual triage

Understands attachments & screenshots

ify

Macros & canned replies

Manual triage

Checks billing & fulfillment before replying

ify

Macros & canned replies

Manual triage

Remembers the customer across channels

ify

Macros & canned replies

Manual triage

Escalates to a teammate with the ticket attached

ify

Macros & canned replies

Manual triage

Every ticket stays a searchable, auditable record

ify

Macros & canned replies

Manual triage

Feature	ify	Macros & canned replies	Manual triage
Reads the full ticket history
Understands attachments & screenshots
Checks billing & fulfillment before replying
Remembers the customer across channels
Escalates to a teammate with the ticket attached
Every ticket stays a searchable, auditable record

The ify approach

Resolve first. Remember. Escalate.

Resolve

Closes the ticket before it ages in the queue.

Remember

Every past ticket and resolution stays attached to the account.

Escalate

Hands off to a teammate only when the ticket truly needs one.

A ticket queue measures work. ify measures what’s actually resolved.

Other channels

Email AgentReads, resolves, and escalates support email Chat Widget AgentReads page and cart context, resolves live chat

WhatsApp AgentReads the full conversation, resolves on WhatsApp

Slack AgentResolves customer conversations inside Slack Connect

Common questions?

If you can't find what you're looking for, .

Setup & connections

How it works

Support & escalation

Your support, handled by ify

Stop losing customers to slow support. ify resolves, remembers, and escalates, so your team only handles what actually needs them.

Start for free

14-day free trial · Setup under 20 min · Cancel anytime

The helpdesk queue that clears itself.

Every ticket sits in a queue until someone picks it up. ify already knows the answer.

Every ticket gets understood before it gets routed.

Built for how helpdesk queues actually work.

Reads every ticket in the queue

Recognizes returning customers by ticket history

Checks your tools before it replies

Reads what's attached

Escalates with the full ticket attached

Every ticket, one queue

Priority tickets surface first

Follow-ups stay connected

Three ways ify works.

Autonomous: runs within your guardrails

Human-in-the-loop: asks or hands off

AI Assist: helps your team work faster

Triage gets it moving. Resolution gets it done.

Every resolution becomes useful context.

A handoff, not a cold transfer.

In ify

AI decides

Handoff

Human resolves

What happens when a ticket comes in.

Arrives

Reads the ticket

Checks before it replies

Replies or escalates

Not every helpdesk actually resolves the ticket.

Resolve first. Remember. Escalate.

Common questions?

Setup & connections

Which helpdesk tools does it work with?

Do we have to change our ticketing workflow?

Can it run across multiple helpdesk instances?

How it works

Does it read ticket attachments and screenshots?

What happens to our existing macros and canned replies?

Does it work alongside our human agents?

Support & escalation

How does it decide when a ticket needs a person?

Is every ticket still logged and auditable the same way?

Your support, handled by ify