01
Opens
Visitor opens the widget on any page you connect. ify picks it up immediately, no wake-up delay.
Live chat that resolves, not just replies.
The moment a visitor starts typing, ify already knows what page they’re on and what’s in their cart. It answers from that context, checks your systems for the real answer, and brings in your team only when it should.
Drops into your site with one script tag · Works alongside Intercom, Drift, or your current widget · No migration required
67%Average resolution ratevs. industry avg of 40%
1 layerShared historyAcross all channels
<20 minTo launch ifyNo engineering required
24/7Always-on coverageChat first, human when needed
These aren’t chat-only numbers, they’re what ify does across every channel it runs, including yours.
Website support, without the scripted replies
Every chat starts a new guessing game. ify already knows the answer.
A shipping question needs Shopify. A billing question needs Stripe. A bug report needs Jira. A question needs to know what page the visitor is even on. Today your widget either scripts a flow or drops it straight into a queue.
ifyOne agent run
Without ifyScripted & manual
Order statusChecked automatically
Billing questionChecked automatically
Bug reportFiled automatically
ResponseResolved in one pass
Order statusChecked in Shopify by hand
Billing questionAnswered from a script
Bug reportFiled in Jira by hand
ResponseWaits for an agent
ify turns that widget into one continuous agent run.
01 · Triage
Every chat gets understood before it gets routed.
Not every visitor deserves the same flow. ify identifies the request, the page they're on, the priority, and the resolution path before deciding what happens next.
Triage is where resolution starts.
ify support operations
Live
Website widget · Priority visitor
now“Do you ship to Canada?”
Ashley Thomas · /product/wireless-earbuds
Cart abandoned twice this week
CRMRetention
Refund status for order #4821
Orders
Can't apply promo code at checkout
BillingEscalation
Return window question
Returns
Built for how website chat actually works.
Not a scripted flow. Real visitors, real pages, and real carts have their own context, and ify handles it.
Every page, one memory
Product pages, checkout, and account settings each keep their own context, sharing one memory layer underneath.
Every page · 1 shared memory
Follows the visitor across pages
A visitor who chats on a product page and returns at checkout gets recognized as the same person, not a new session.
Cross-page recognition
One visitor, one file
Anonymous browsing to logged-in checkout, ify keeps it as one continuous record.
Unified visitor record
Three ways ify works.
From fully autonomous to fully assisted, ify adapts to how much you want it to do.
Answers page and cart questions on its own, inside the guardrails your team sets. No approval needed, no visitor left staring at a typing indicator.
05 · Resolve
Triage gets it moving. Resolution gets it done.
ify doesn't stop at identifying the issue or drafting a reply. When the tools and permissions are available, it completes the request and tells the visitor what happened.
Visitor notified
Action completed
Conversation resolved
Resolution recorded
ify · Run #ify-1547
Order delivery delay
Looked up order
ShopifyOrder #4821 foundTraced shipment
ShopifyHeld at Mumbai hubCleared the hold
ShopifyHold cleared, moving againVisitor notified
ZendeskTicket updatedRESOLVED
06 · Remember
Every resolution becomes useful context.
ify doesn't start from zero the next time this visitor reaches out, on chat or anywhere else. What it learns from one resolved session carries forward.
New message
Incoming
Checks shared memory
Memory
Full session transcript
Chat session
Same customer, different channel
WhatsApp history
Account and billing details
Account profile
07 · Escalate
When a visitor needs a person, nothing gets lost.
ify doesn't push a canned reply when a chat needs judgment. The teammate who picks it up gets the full conversation, the page and cart context, and why ify stopped.
In ify
Refund requested twice. No resolution yet.
AI decides
Needs manual approval from billing before it can go out.
Handoff
Customer infoConversation historyWhat ify checkedAction taken so farWhy a human's needed
Human resolves
A teammate picks it up already briefed, and closes it in seconds.
The lifecycle
What happens when a chat starts.
Four steps, running every time, on every page you connect.
02
Reads the context
Reads the message, the page they're on, and cart or order details, then classifies it: shipping question, billing issue, how-to, or something that needs a person.
03
Checks before it replies
Looks up the order in Shopify, the account in HubSpot or Salesforce, and open conversations in Zendesk or Intercom, whatever's connected on your site, before drafting a word.
04
Replies or escalates
Sends a grounded reply in the widget, or hands off to the right teammate with the conversation, the lookups, and the reasoning attached. Either way, it becomes a searchable, reportable ticket.
What happens after a chat starts?
Not every AI chat widget actually does the work.
Scripted bots and canned flows route or template a reply. ify does the work behind it.
Reads the visitor's page and cart context
ify
Scripted chatbot
Basic live chat
Understands screenshots & order numbers
ify
Scripted chatbot
Basic live chat
Checks billing & fulfillment before replying
ify
Scripted chatbot
Basic live chat
Remembers the visitor across channels
ify
Scripted chatbot
Basic live chat
Escalates to a teammate with the chat attached
ify
Scripted chatbot
Basic live chat
Every chat becomes a searchable, auditable record
ify
Scripted chatbot
Basic live chat
The ify approach
Resolve first. Remember. Escalate.
Resolve
Answers the visitor before they close the tab.
Remember
Cart, page, and past chats stay attached to every visitor.
Escalate
Brings in a teammate only when the chat truly needs one.
A live chat isn’t a win until the visitor’s issue is actually gone.
Common questions?
If you can't find what you're looking for, .
Setup & connections
How it works
Support & escalation
Your support, handled by ify
Stop losing customers to slow support. ify resolves, remembers, and escalates, so your team only handles what actually needs them.
14-day free trial · Setup under 20 min · Cancel anytime