Choose where customers reach ify, and where your team gets involved
Bring customer requests into a configured support workflow and define when your team should receive an approval request or handoff.
A customer-support channel and an internal notification destination serve different purposes. Check the supported role, setup requirements and limitations for each channel before enabling it.
Two different ways a channel can participate
Support for notifications does not automatically mean that ify can receive and resolve customer requests through the same app.
Explore supported channels
Check whether the channel receives customer requests, delivers notifications, supports approvals or provides another verified function.
Email support
Reads the full thread, checks billing and CRM before replying, and escalates with the thread attached.
WhatsApp support
Reads the full conversation and resolves inside WhatsApp Business.
Website chat widget
Resolves live chat using the page and cart context the visitor is already on.
Slack
Resolves customer conversations inside Slack Connect.
Helpdesk
Resolves tickets inside Zendesk, Freshdesk and other existing helpdesks.
Set up the channel for your workflow
- 1
Confirm its supported role
Check whether the channel receives customer requests, delivers notifications, supports approvals or provides another verified function.
- 2
Connect the required account
Follow the channel-specific setup instructions and grant the permissions required for the supported workflow.
- 3
Connect relevant knowledge and actions
ify builds knowledge from documentation, websites, release notes, videos and past resolved tickets. Supported business actions require the relevant connected apps.
- 4
Configure human involvement
Choose autonomous operation, Human-in-the-loop or AI Assist by ticket type. Set instructions, guardrails and handoff rules appropriate for the workflow.
- 5
Test the customer and team experience
Check request receipt, response delivery, required human involvement and exception handling before expanding the rollout.
Apply instructions across channels or to one
ify supports instructions configured across channels or for an individual channel.
Use this to reflect the workflow and response requirements of each enabled channel. Shared instructions do not establish shared customer conversation memory across channels.
Understand channel and provider costs
Review ify’s resolution-based pricing alongside any charges associated with the selected channel.
Supported channels, answered
If you can’t find what you’re looking for, .
Explore your customer-support channel
Tell us where requests arrive, which actions they require and how your team should become involved.