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Resolution pricing

We don’t charge for agents. We charge for getting things done.

Your support team could have 5 agents. Or 50. Or 500. Honestly, we don’t care. ify charges based on the tickets that get resolved, not the number of people using it.

Try for free
$0per agent
$0per seat
$0to add a teammate
Team size
per-agent pricing× $0
Resolved ticketsHowever many your team actually closes
× talk to us for a rate
Your bill= resolved tickets. Agents are always free.

The model

Here's how the math works.

Not the agent who logged in. Not the number of seats. Not how many people have access. Just the resolution.

#T
Ticket #4821Today, 10:41 AM

“My payment went through, but my account is still locked.”

ify understands✓
Checks customer context✓
Takes action✓
Issue fixedRESOLVED
Total due
1 resolutionThat’s what you pay for.

The comparison

So... what exactly are we charging for?

Three ways support software prices itself. Only one follows the work.

The more you resolve, the more you pay.
The less you resolve, the less you pay.

Seat-based pricing
Resolution-based pricing
50seats

50 seats. Doesn’t change the bill.

Seats logged in$0
Agents on the team$0
Tickets resolvedbilled

1 resolution. Now we’re talking.

Your bill follows the work.

The bill scales with work

Fewer tickets resolved, smaller bill. More tickets, bigger bill. The number of people on the team never enters the equation.

Fewer tickets resolvedsmaller bill
More tickets resolvedbigger bill

What you’ll never be billed for

None of the usual line items, ever.

  • No seat counting.
  • No user licenses.
  • No agent pricing.
  • No complicated tiers.
  • No paying for someone who logged in once three months ago.

The conclusion

One ticket. One resolution.

You don’t pay for the people.
You pay for the problems solved.

#T
Ticket #4821
Resolved

AI resolves it.

or

A human finishes it.

1 resolution.

Who resolves itdoesn't change the bill
What gets billedthe resolution

Curious what this looks like for your volume?

Tell us roughly how many tickets you resolve a month and we’ll walk you through the rate.

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