How does ify support customers using ClickPost Beta?

ClickPost Beta is one of ify's integrations — when a customer reaches out, ify calls ClickPost Beta's own tools to look up their record, take the right action, and resolve the request, without a human touching a ticket queue first.

Does ify replace ClickPost Beta?

No — ify is not a ClickPost Beta alternative. It's an AI agent that integrates with the ClickPost Beta you already run and calls its tools to resolve tickets, so nothing about your existing setup or data changes.

What can ify do with ClickPost Beta?

ify can get recommended carriers: india, get recommended carriers: global, create order: india, and 20 more in ClickPost Beta to resolve support tickets — see the full list of tools above.

Is a migration required to use ify with ClickPost Beta?

No migration is required. ify connects to the ClickPost Beta account you already have and starts resolving tickets using the tools already available there.

ify connects with ClickPost Beta

ify is an AI support agent that seamlessly integrates with ClickPost Beta to understand customer context, use approved tools, and complete resolutions across your support stack.

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Resolution flow

How ify uses ClickPost Beta

The point is not another integration badge. ify uses ClickPost Beta as part of the work required to resolve a customer request, then carries the result back into the support conversation.

Read the request

ify understands what the customer needs and whether ClickPost Beta is the right system to check.

Pull live context

It looks up the relevant e-commerce & inventory context directly from ClickPost Beta, not a stale copy.

Take the action

With 23 supported tools, ify can complete approved steps inside ClickPost Beta.

Record the outcome

The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.

Tools ify can use in ClickPost Beta

ify calls these 23 tools inside ClickPost Beta to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.

Get Recommended Carriers: India

Uses ClickPost Recommendation API V1 to return carrier partners in recommendation order for an India shipment.

Tool

Get Recommended Carriers: Global

Uses ClickPost Recommendation API V2 for GCC, North America, Europe and cross-border shipments.

Tool

Create Order: India

Creates Forward, Reverse, or Async India shipments in ClickPost using SPS or MPS.

Tool

Get Order Details: India

Fetches ClickPost V3 order details for an India shipment using AWB and carrier partner ID.

Tool

Create Order: Global

Creates Forward, Reverse, and Mexican courier shipments using ClickPost V4 with SPS or MPS shipment types.

Tool

Get Order Details: Global

Fetches V4 order details for North America, Europe, Middle East, South-East Asia and cross-border shipments.

Tool

Edit Order

Edits supported shipment fields for an order already present in ClickPost.

Tool

Cancel Order

Cancels an existing ClickPost shipment using its AWB, carrier partner and account code.

Tool

Fetch Updated Shipments

Fetches all AWBs updated in the specified ClickPost time window. The API allows a maximum 30-minute interval per request.

Tool

Resolution paths

Common outcomes from ClickPost Beta

Each path starts with one customer need, uses the right ClickPost Beta tool, and ends with a verified answer or action inside the support conversation.

Path 01

Get Recommended Carriers: India

Uses ClickPost Recommendation API V1 to return carrier partners in recommendation order for an India shipment.

Uses ClickPost BetaVerified outcome

Path 02

Get Recommended Carriers: Global

Uses ClickPost Recommendation API V2 for GCC, North America, Europe and cross-border shipments.

Uses ClickPost BetaVerified outcome

Path 03

Create Order: India

Creates Forward, Reverse, or Async India shipments in ClickPost using SPS or MPS.

Uses ClickPost BetaVerified outcome

Connected stack

Connect ClickPost Beta with your stack

Customer requests rarely live in one system. ify can use ClickPost Betaalongside the apps your support team already checks to verify context, take action, and close the loop.