Integrations
Connect your helpdesk to the apps that resolve requests
ify works on top of Freshdesk, Zendesk, Salesforce, HubSpot or Intercom and connects to 200+ apps. Use connected systems to complete approved billing, CRM and other support actions while keeping your existing helpdesk.
200+ apps · You control what ify can read and change · SOC 2 Type II · ISO 27001 · HIPAA · GDPR
Keep the helpdesk you already use
Add ify to your existing support workflow without migrating to another helpdesk. Connect your knowledge and business apps so ify can work through eligible requests and hand exceptions to your team with context and an approval trail.
Explore your helpdesk:
Zendesk
See how ify works on top of Zendesk without replacing it.
Freshdesk
See how ify handles support requests alongside your Freshdesk team.
Salesforce
Explore ify for your existing Salesforce support environment.
HubSpot
Explore support workflows and connected CRM actions.
Intercom
See how ify works with your existing Intercom helpdesk.
Use connected apps to complete the request
A support request can require work beyond the helpdesk. ify connects to business apps so it can take approved actions within your configured permissions and guardrails.
| Workflow | Supported action examples |
|---|---|
| Billing | Issue refunds and re-trigger payouts |
| CRM and account support | Update CRM fields and account information |
| Subscription support | Extend trials |
| Order support | Make supported order changes |
| Issue escalation | Create tickets and Jira issues |
Available actions vary by integration. Open an app’s page to check its supported actions and setup requirements.
Helpdesks, connected apps and support channels serve different roles
Helpdesks
Where your team manages support tickets and conversations.
Connected apps
Provide information or actions needed to handle a request, for example a billing system or CRM.
Support channels
Where customers submit requests, such as an enabled email or messaging channel.
An app appearing in this directory does not automatically mean customers can contact ify through it. Some integrations support actions or information retrieval; others may support communication. Check the specific integration and channel setup.
Find the apps in your support stack
Each card shows what ify does in that app. Open one for the full list of actions.
N-able N-central
ify checks device health and alerts in N-central before replying.
Atlassian Assets
See the actions ify can take in Atlassian Assets.
Confluence Cloud
See the actions ify can take in Confluence Cloud.
Your instructions govern every action
Configure the instructions, permissions, guardrails and human involvement appropriate for each ticket type. ify can hand requests to your team with context and an approval trail when human involvement is required.
You set the scope
Pick the ticket or conversation types ify handles, and whether it replies publicly or as a private note.
You choose the tools
Turn each action on or off per app. Start with replies only and add more as you build trust.
Approvals where it matters
Refunds, cancellations and account changes can wait for an agent's yes.
Every action is logged
See what ify checked, changed and escalated on every ticket.
Missing an app? Let us know.
Tell us what you use and what you want ify to resolve there.
Common questions about ify integrations
If you can’t find what you’re looking for, .
Your support, handled by ify
Stop losing customers to slow support. ify resolves, remembers, and escalates, so your team only handles what actually needs them.
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