Add to Live
Calls addToLiveMeeting mutation to join an active meeting using a meeting link.
Tool
ify connects with Fireflies.ai
ify is an AI support agent that seamlessly integrates with Fireflies.ai to understand customer context, use approved tools, and complete resolutions across your support stack.
Resolution flow
How ify uses Fireflies.ai
The point is not another integration badge. ify uses Fireflies.ai as part of the work required to resolve a customer request, then carries the result back into the support conversation.
01
Read the request
ify understands what the customer needs and whether Fireflies.ai is the right system to check.
02
Pull live context
It looks up the relevant project management & productivity and artificial intelligence context directly from Fireflies.ai, not a stale copy.
03
Take the action
With 20 supported tools, ify can complete approved steps inside Fireflies.ai.
04
Record the outcome
The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.
Tools ify can use in Fireflies.ai
ify calls these 20 tools inside Fireflies.ai to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.
Confirm Upload [Beta]
Calls confirmUpload with meeting_id received from createUploadUrl.
Tool
Create AskFred Thread
Calls createAskFredThread to ask a question on one meeting or a filtered set of meetings.
Tool
Create Upload URL [Beta]
Calls createUploadUrl to create upload_url + meeting_id for a file upload session.
Tool
Continue AskFred Thread
Calls continueAskFredThread to continue context-aware Q&A in an existing thread.
Tool
Delete AskFred Thread
Calls deleteAskFredThread mutation. This operation is irreversible.
Tool
Create bite
Calls createBite mutation.
Tool
Create Live Action Item
Calls createLiveActionItem mutation.
Tool
Create Live Soundbite
Calls createLiveSoundbite mutation.
Tool
Resolution paths
Common outcomes from Fireflies.ai
Each path starts with one customer need, uses the right Fireflies.ai tool, and ends with a verified answer or action inside the support conversation.
Path 01
Add to Live
Calls addToLiveMeeting mutation to join an active meeting using a meeting link.
Uses Fireflies.aiVerified outcome
Path 02
Confirm Upload [Beta]
Calls confirmUpload with meeting_id received from createUploadUrl.
Uses Fireflies.aiVerified outcome
Path 03
Create AskFred Thread
Calls createAskFredThread to ask a question on one meeting or a filtered set of meetings.
Uses Fireflies.aiVerified outcome
Connected stack
Connect Fireflies.ai with your stack
Customer requests rarely live in one system. ify can use Fireflies.aialongside the apps your support team already checks to verify context, take action, and close the loop.
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Data & Analytics
Asana
Asana is a work management platform for task management, projects, collaboration, and team planning.
Project Management & Productivity
Azure Devops - (Beta)
Connect to Azure DevOps to manage work items, repositories, builds, and automate DevOps workflows using Microsof...
Project Management & ProductivityCommon questions about ify for Fireflies.ai
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