Activity Aggregate
Retrieves aggregated activity metrics for users by date range.
Tool
ify connects with Gong (Beta)
ify is an AI support agent that seamlessly integrates with Gong (Beta) to understand customer context, use approved tools, and complete resolutions across your support stack.
Resolution flow
How ify uses Gong (Beta)
The point is not another integration badge. ify uses Gong (Beta) as part of the work required to resolve a customer request, then carries the result back into the support conversation.
01
Read the request
ify understands what the customer needs and whether Gong (Beta) is the right system to check.
02
Pull live context
It looks up the relevant sales & crm and artificial intelligence context directly from Gong (Beta), not a stale copy.
03
Take the action
With 35 supported tools, ify can complete approved steps inside Gong (Beta).
04
Record the outcome
The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.
Tools ify can use in Gong (Beta)
ify calls these 35 tools inside Gong (Beta) to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.
Activity Aggregate By Period
Retrieves aggregated user activity metrics grouped by calendar period.
Tool
Activity Day By Day
Retrieves detailed user daily activity stats by date range.
Tool
Activity Scorecards
Retrieves answered scorecards with filter options for call/review dates and review method.
Tool
Interaction Stats
Retrieves people interaction metrics for users in a date range.
Tool
List Calls
Retrieves calls from Gong by from/to datetime window.
Tool
Get Call
Retrieves one Gong call using its call ID.
Tool
Create Call
Creates a Gong call record before optional media upload.
Tool
Create Call Media
Adds call media to an existing Gong call via /v2/calls/{id}/media multipart endpoint.
Tool
Resolution paths
Common outcomes from Gong (Beta)
Each path starts with one customer need, uses the right Gong (Beta) tool, and ends with a verified answer or action inside the support conversation.
Path 01
Activity Aggregate
Retrieves aggregated activity metrics for users by date range.
Uses Gong (Beta)Verified outcome
Path 02
Activity Aggregate By Period
Retrieves aggregated user activity metrics grouped by calendar period.
Uses Gong (Beta)Verified outcome
Path 03
Activity Day By Day
Retrieves detailed user daily activity stats by date range.
Uses Gong (Beta)Verified outcome
Connected stack
Connect Gong (Beta) with your stack
Customer requests rarely live in one system. ify can use Gong (Beta)alongside the apps your support team already checks to verify context, take action, and close the loop.
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Sales & CRMCommon questions about ify for Gong (Beta)
If you can’t find what you’re looking for, .
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