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List Recordings
Returns a paginated list of recordings based on specified filter and include parameters.
Tool
ify connects with Grain [Beta]
ify is an AI support agent that seamlessly integrates with Grain [Beta] to understand customer context, use approved tools, and complete resolutions across your support stack.
Resolution flow
How ify uses Grain [Beta]
The point is not another integration badge. ify uses Grain [Beta] as part of the work required to resolve a customer request, then carries the result back into the support conversation.
01
Read the request
ify understands what the customer needs and whether Grain [Beta] is the right system to check.
02
Pull live context
It looks up the relevant project management & productivity context directly from Grain [Beta], not a stale copy.
03
Take the action
With 13 supported tools, ify can complete approved steps inside Grain [Beta].
04
Record the outcome
The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.
Tools ify can use in Grain [Beta]
ify calls these 13 tools inside Grain [Beta] to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.
Get Recording
Fetches details of a specific Grain recording using its ID, with optional include parameters for expanded data.
Tool
Get Recording Transcript
Fetches the full JSON transcript of a specific Grain recording using its ID.
Tool
Get Recording Transcript (Text)
Fetches the full plain text transcript of a specific Grain recording using its ID.
Tool
Download Recording
Fetches a specific Grain recording file and returns it as a base64 encoded string.
Tool
Upload Recording
Generates a secure upload URL and uploads a recording file (.mov, .mp4, .mp3, .m4a) to a specific User's workspace.
Tool
Update Recording
Updates the specific details (like the title) of an existing Grain recording.
Tool
Add a Tag to a Recording
Adds a specific tag to a Grain recording. Tags must consist of letters and numbers separated by dashes.
Tool
Remove a Tag from a Recording
Removes a specific tag from a Grain recording.
Tool
Resolution paths
Common outcomes from Grain [Beta]
Each path starts with one customer need, uses the right Grain [Beta] tool, and ends with a verified answer or action inside the support conversation.
Path 01
List Recordings
Returns a paginated list of recordings based on specified filter and include parameters.
Uses Grain [Beta]Verified outcome
Path 02
Get Recording
Fetches details of a specific Grain recording using its ID, with optional include parameters for expanded data.
Uses Grain [Beta]Verified outcome
Path 03
Get Recording Transcript
Fetches the full JSON transcript of a specific Grain recording using its ID.
Uses Grain [Beta]Verified outcome
Connected stack
Connect Grain [Beta] with your stack
Customer requests rarely live in one system. ify can use Grain [Beta]alongside the apps your support team already checks to verify context, take action, and close the loop.
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ClickUp
ClickUp is an all-in-one productivity platform. Automate tasks, manage projects, track time, create Docs, and co...
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Dotloop
A comprehensive real estate transaction management platform.
Project Management & ProductivityCommon questions about ify for Grain [Beta]
If you can’t find what you’re looking for, .
Your support, handled by ify
Stop losing customers to slow support. ify resolves, remembers, and escalates, so your team only handles what actually needs them.
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