How does ify support customers using Halaxy [Beta]?

Halaxy [Beta] is one of ify's integrations — when a customer reaches out, ify calls Halaxy [Beta]'s own tools to look up their record, take the right action, and resolve the request, without a human touching a ticket queue first.

Does ify replace Halaxy [Beta]?

No — ify is not a Halaxy [Beta] alternative. It's an AI agent that integrates with the Halaxy [Beta] you already run and calls its tools to resolve tickets, so nothing about your existing setup or data changes.

What can ify do with Halaxy [Beta]?

ify can create patient, update patient, replace patient, and 43 more in Halaxy [Beta] to resolve support tickets — see the full list of tools above.

Is a migration required to use ify with Halaxy [Beta]?

No migration is required. ify connects to the Halaxy [Beta] account you already have and starts resolving tickets using the tools already available there.

ify connects with Halaxy [Beta]

ify is an AI support agent that seamlessly integrates with Halaxy [Beta] to understand customer context, use approved tools, and complete resolutions across your support stack.

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Resolution flow

How ify uses Halaxy [Beta]

The point is not another integration badge. ify uses Halaxy [Beta] as part of the work required to resolve a customer request, then carries the result back into the support conversation.

Read the request

ify understands what the customer needs and whether Halaxy [Beta] is the right system to check.

Pull live context

It looks up the relevant healthcare context directly from Halaxy [Beta], not a stale copy.

Take the action

With 46 supported tools, ify can complete approved steps inside Halaxy [Beta].

Record the outcome

The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.

Tools ify can use in Halaxy [Beta]

ify calls these 46 tools inside Halaxy [Beta] to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.

Create Patient

Adds a new patient profile into your health practitioner practice management ecosystem.

Tool

Update Patient

Performs a partial update (PATCH) to fields such as name, telecom identifiers, addresses, or demographics on an existing patient graph.

Tool

Replace Patient

Replaces the entire patient record with provided data. Warning: Any existing properties that are not included in this request will be removed from the patient profile.

Tool

Get Patient

Fetches the full details of a specific patient profile from your Halaxy practice management system using the patient's ID.

Tool

List Patients

Fetches a FHIR Bundle of patient records matching the specified filter criteria and search parameters.

Tool

Get Practitioner

Retrieves an individual practitioner or administrator record within a practice group using their unique ID.

Tool

List Practitioners

Retrieves a collection of practitioner and administrator records within a practice group filtered by criteria.

Tool

Create Practitioner

Creates a new external practitioner or professional contact profile within your group.

Tool

Get Practitioner Role

Retrieves an individual practitioner role (clinic ID or specific assignment detail) using their unique ID.

Tool

Resolution paths

Common outcomes from Halaxy [Beta]

Each path starts with one customer need, uses the right Halaxy [Beta] tool, and ends with a verified answer or action inside the support conversation.

Path 01

Create Patient

Adds a new patient profile into your health practitioner practice management ecosystem.

Uses Halaxy [Beta]Verified outcome

Path 02

Update Patient

Performs a partial update (PATCH) to fields such as name, telecom identifiers, addresses, or demographics on an existing patient graph.

Uses Halaxy [Beta]Verified outcome

Path 03

Replace Patient

Replaces the entire patient record with provided data. Warning: Any existing properties that are not included in this request will be removed from the patient profile.

Uses Halaxy [Beta]Verified outcome

Connected stack

Connect Halaxy [Beta] with your stack

Customer requests rarely live in one system. ify can use Halaxy [Beta]alongside the apps your support team already checks to verify context, take action, and close the loop.