Find Project
Retrieves the details of a single project using its unique ID or key.
Tool
ify connects with Jira
ify is an AI support agent that seamlessly integrates with Jira to understand customer context, use approved tools, and complete resolutions across your support stack.
Resolution flow
How ify uses Jira
The point is not another integration badge. ify uses Jira as part of the work required to resolve a customer request, then carries the result back into the support conversation.
01
Read the request
ify understands what the customer needs and whether Jira is the right system to check.
02
Pull live context
It looks up the relevant project management & productivity and it & development context directly from Jira, not a stale copy.
03
Take the action
With 10 supported tools, ify can complete approved steps inside Jira.
04
Record the outcome
The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.
Tools ify can use in Jira
ify calls these 10 tools inside Jira to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.
Find Component
Retrieves the details of a single component using its unique ID.
Tool
Find User
Retrieves the details of a single user using their Atlassian Account ID.
Tool
Find Issue
Retrieves details of a Jira issue using its Issue ID or Key (e.g., PROJ-123).
Tool
Add Comment to Issue
Posts a new comment to the specified Jira issue using the issue key or ID.
Tool
Add Watcher to Issue
Adds a user as a watcher to the specified Jira issue using their Account ID.
Tool
Move Issue to Sprint
Assigns a Jira issue to a sprint in a specified Agile board.
Tool
Link Issue
Creates a link between two Jira issues, such as 'blocks', 'duplicates', or 'relates to'.
Tool
Create Issue
Creates a new Jira issue with full support for dynamic fields, custom fields, and ADF-based rich text formatting.
Tool
Resolution paths
Common outcomes from Jira
Each path starts with one customer need, uses the right Jira tool, and ends with a verified answer or action inside the support conversation.
Path 01
Find Project
Retrieves the details of a single project using its unique ID or key.
Uses JiraVerified outcome
Path 02
Find Component
Retrieves the details of a single component using its unique ID.
Uses JiraVerified outcome
Path 03
Find User
Retrieves the details of a single user using their Atlassian Account ID.
Uses JiraVerified outcome
Connected stack
Connect Jira with your stack
Customer requests rarely live in one system. ify can use Jiraalongside the apps your support team already checks to verify context, take action, and close the loop.
Linear
Linear is a better way to build software. It helps teams track bugs, manage projects, and build product roadmaps...
Project Management & ProductivityShortcut
Create, list, update, delete, and monitor Shortcut epics with dynamic schemas.
Project Management & ProductivityTrello
Connect to Trello to create, update, retrieve, list, and delete boards
Project Management & ProductivityAcuity Scheduling
Connect to Acuity Scheduling to manage appointments, clients, availability, blocks, and orders — and receive rea...
Project Management & Productivity
Apify
Connect to Apify for web scraping, automation, Actors, datasets, storage, schedules, and webhooks.
Data & Analytics
Asana
Asana is a work management platform for task management, projects, collaboration, and team planning.
Project Management & ProductivityCommon questions about ify for Jira
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