Update Item (Multiple Columns)
Updates multiple column values of a specific item on a monday.com board using change_multiple_column_values.
Tool
ify connects with monday
ify is an AI support agent that seamlessly integrates with monday to understand customer context, use approved tools, and complete resolutions across your support stack.
Resolution flow
How ify uses monday
The point is not another integration badge. ify uses monday as part of the work required to resolve a customer request, then carries the result back into the support conversation.
01
Read the request
ify understands what the customer needs and whether monday is the right system to check.
02
Pull live context
It looks up the relevant sales & crm and project management & productivity context directly from monday, not a stale copy.
03
Take the action
With 28 supported tools, ify can complete approved steps inside monday.
04
Record the outcome
The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.
Tools ify can use in monday
ify calls these 28 tools inside monday to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.
Search Items
Searches a monday.com board for a single item matching equality (eq) filters built dynamically from the board's actual columns, and returns it.
Tool
Search Item by Email
Searches a monday.com board for items whose email column matches the given email address.
Tool
Archive Board
Archives an existing board in your monday.com account.
Tool
Archive Group
Archives an existing group within a board in your monday.com account.
Tool
Archive Item
Archives an existing item on a monday.com board.
Tool
Create Timeline Item
Creates a new timeline activity within monday Sales CRM under a specific item.
Tool
Create Item
Creates a new item on a monday.com board.
Tool
Create Board
Creates a new board in your monday.com account.
Tool
Resolution paths
Common outcomes from monday
Each path starts with one customer need, uses the right monday tool, and ends with a verified answer or action inside the support conversation.
Path 01
Update Item (Multiple Columns)
Updates multiple column values of a specific item on a monday.com board using change_multiple_column_values.
Uses mondayVerified outcome
Path 02
Search Items
Searches a monday.com board for a single item matching equality (eq) filters built dynamically from the board's actual columns, and returns it.
Uses mondayVerified outcome
Path 03
Search Item by Email
Searches a monday.com board for items whose email column matches the given email address.
Uses mondayVerified outcome
Connected stack
Connect monday with your stack
Customer requests rarely live in one system. ify can use mondayalongside the apps your support team already checks to verify context, take action, and close the loop.
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Project Management & ProductivityApollo.io
A sales intelligence and engagement platform.
Sales & CRM
Asana
Asana is a work management platform for task management, projects, collaboration, and team planning.
Project Management & Productivity
Attio
Attio is the CRM for the next generation of companies.
Sales & CRMCommon questions about ify for monday
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