How does ify support customers using NinjaOne [Beta]?

NinjaOne [Beta] is one of ify's integrations — when a customer reaches out, ify calls NinjaOne [Beta]'s own tools to look up their record, take the right action, and resolve the request, without a human touching a ticket queue first.

Does ify replace NinjaOne [Beta]?

No — ify is not a NinjaOne [Beta] alternative. It's an AI agent that integrates with the NinjaOne [Beta] you already run and calls its tools to resolve tickets, so nothing about your existing setup or data changes.

What can ify do with NinjaOne [Beta]?

ify can get contact, create contact, update contact, and 55 more in NinjaOne [Beta] to resolve support tickets — see the full list of tools above.

Is a migration required to use ify with NinjaOne [Beta]?

No migration is required. ify connects to the NinjaOne [Beta] account you already have and starts resolving tickets using the tools already available there.

ify connects with NinjaOne [Beta]

ify is an AI support agent that seamlessly integrates with NinjaOne [Beta] to understand customer context, use approved tools, and complete resolutions across your support stack.

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Resolution flow

How ify uses NinjaOne [Beta]

The point is not another integration badge. ify uses NinjaOne [Beta] as part of the work required to resolve a customer request, then carries the result back into the support conversation.

Read the request

ify understands what the customer needs and whether NinjaOne [Beta] is the right system to check.

Pull live context

It looks up the relevant it & development and customer support & success context directly from NinjaOne [Beta], not a stale copy.

Take the action

With 58 supported tools, ify can complete approved steps inside NinjaOne [Beta].

Record the outcome

The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.

Tools ify can use in NinjaOne [Beta]

ify calls these 58 tools inside NinjaOne [Beta] to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.

Get Contact

Retrieves the details of a specific NinjaOne contact.

Tool

Create Contact

Creates a new contact in NinjaOne.

Tool

Update Contact

Updates the details of an existing NinjaOne contact.

Tool

Delete Contact

Deletes an existing contact from NinjaOne.

Tool

Create Organization

Creates a new organization with optional locations and policies in NinjaOne.

Tool

Update Device

Updates the configuration and details of an existing NinjaOne device.

Tool

Update Organization

Updates the details and approval mode of an existing NinjaOne organization.

Tool

Create Ticket

Creates a new support ticket in NinjaOne.

Tool

Add Ticket Comment

Adds a comment and optional file attachments to an existing NinjaOne ticket.

Tool

Resolution paths

Common outcomes from NinjaOne [Beta]

Each path starts with one customer need, uses the right NinjaOne [Beta] tool, and ends with a verified answer or action inside the support conversation.

Path 01

Get Contact

Retrieves the details of a specific NinjaOne contact.

Uses NinjaOne [Beta]Verified outcome

Path 02

Create Contact

Creates a new contact in NinjaOne.

Uses NinjaOne [Beta]Verified outcome

Path 03

Update Contact

Updates the details of an existing NinjaOne contact.

Uses NinjaOne [Beta]Verified outcome

Connected stack

Connect NinjaOne [Beta] with your stack

Customer requests rarely live in one system. ify can use NinjaOne [Beta]alongside the apps your support team already checks to verify context, take action, and close the loop.