How does ify support customers using Nookal?

Nookal is one of ify's integrations — when a customer reaches out, ify calls Nookal's own tools to look up their record, take the right action, and resolve the request, without a human touching a ticket queue first.

Does ify replace Nookal?

No — ify is not a Nookal alternative. It's an AI agent that integrates with the Nookal you already run and calls its tools to resolve tickets, so nothing about your existing setup or data changes.

What can ify do with Nookal?

ify can create appointment, update appointment, get appointment by patient id, and 42 more in Nookal to resolve support tickets — see the full list of tools above.

Is a migration required to use ify with Nookal?

No migration is required. ify connects to the Nookal account you already have and starts resolving tickets using the tools already available there.

ify connects with Nookal

ify is an AI support agent that seamlessly integrates with Nookal to understand customer context, use approved tools, and complete resolutions across your support stack.

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Resolution flow

How ify uses Nookal

The point is not another integration badge. ify uses Nookal as part of the work required to resolve a customer request, then carries the result back into the support conversation.

Read the request

ify understands what the customer needs and whether Nookal is the right system to check.

Pull live context

It looks up the relevant healthcare context directly from Nookal, not a stale copy.

Take the action

With 45 supported tools, ify can complete approved steps inside Nookal.

Record the outcome

The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.

Tools ify can use in Nookal

ify calls these 45 tools inside Nookal to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.

Create Appointment

Adds a new appointment booking for a patient

Tool

Update Appointment

Updates an existing appointment booking and status

Tool

Get Appointment by Patient ID

Fetches the most recent appointment record associated with a specific patient ID in Nookal.

Tool

Cancel Appointment

Permanently cancels a scheduled appointment for a specific patient in Nookal.

Tool

Rebook Appointment

Moves or rebooks an existing appointment to a new time/date.

Tool

Get All Appointments

Retrieves appointments from Nookal with optional filters: location, date range, patient, paging, and last modified.

Tool

Get Appointment Availabilities

Retrieves appointment availabilities from Nookal for a practitioner and location within a date range.

Tool

Get Waiting List

Retrieves the waiting list from Nookal with an optional last-modified date filter.

Tool

Get File Content (Base64)

Fetches the file URL from Nookal and converts the file content into a Base64 string.

Tool

Resolution paths

Common outcomes from Nookal

Each path starts with one customer need, uses the right Nookal tool, and ends with a verified answer or action inside the support conversation.

Path 01

Create Appointment

Adds a new appointment booking for a patient

Uses NookalVerified outcome

Path 02

Update Appointment

Updates an existing appointment booking and status

Uses NookalVerified outcome

Path 03

Get Appointment by Patient ID

Fetches the most recent appointment record associated with a specific patient ID in Nookal.

Uses NookalVerified outcome

Connected stack

Connect Nookal with your stack

Customer requests rarely live in one system. ify can use Nookalalongside the apps your support team already checks to verify context, take action, and close the loop.