List Messages
Retrieves a list of messages from the signed-in user's mailbox.
Tool
ify connects with Outlook Mail
ify is an AI support agent that seamlessly integrates with Outlook Mail to understand customer context, use approved tools, and complete resolutions across your support stack.
Resolution flow
How ify uses Outlook Mail
The point is not another integration badge. ify uses Outlook Mail as part of the work required to resolve a customer request, then carries the result back into the support conversation.
01
Read the request
ify understands what the customer needs and whether Outlook Mail is the right system to check.
02
Pull live context
It looks up the relevant communication context directly from Outlook Mail, not a stale copy.
03
Take the action
With 35 supported tools, ify can complete approved steps inside Outlook Mail.
04
Record the outcome
The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.
Tools ify can use in Outlook Mail
ify calls these 35 tools inside Outlook Mail to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.
List Messages In Folder
Retrieves a list of messages from a specific mail folder in the signed-in user's mailbox.
Tool
Create Draft Message
Creates a new draft message in the signed-in user's Drafts folder.
Tool
Create Message In Folder
Creates a new message directly inside a specific mail folder (for example a custom Drafts subfolder).
Tool
Get Message
Retrieves the details of a specific message from the signed-in user's mailbox.
Tool
Update Message
Updates properties of an existing message, such as its subject, body, recipients, or read status.
Tool
Delete Message
Moves a message to the Deleted Items folder, or permanently deletes it if already in Deleted Items.
Tool
Copy Message
Creates a copy of a message in the destination mail folder, leaving the original message in place.
Tool
Move Message
Moves a message from its current folder to the destination mail folder.
Tool
Resolution paths
Common outcomes from Outlook Mail
Each path starts with one customer need, uses the right Outlook Mail tool, and ends with a verified answer or action inside the support conversation.
Path 01
List Messages
Retrieves a list of messages from the signed-in user's mailbox.
Uses Outlook MailVerified outcome
Path 02
List Messages In Folder
Retrieves a list of messages from a specific mail folder in the signed-in user's mailbox.
Uses Outlook MailVerified outcome
Path 03
Create Draft Message
Creates a new draft message in the signed-in user's Drafts folder.
Uses Outlook MailVerified outcome
Connected stack
Connect Outlook Mail with your stack
Customer requests rarely live in one system. ify can use Outlook Mailalongside the apps your support team already checks to verify context, take action, and close the loop.
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MarketingCommon questions about ify for Outlook Mail
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