How does ify support customers using UKG (Beta)?

UKG (Beta) is one of ify's integrations — when a customer reaches out, ify calls UKG (Beta)'s own tools to look up their record, take the right action, and resolve the request, without a human touching a ticket queue first.

Does ify replace UKG (Beta)?

No — ify is not a UKG (Beta) alternative. It's an AI agent that integrates with the UKG (Beta) you already run and calls its tools to resolve tickets, so nothing about your existing setup or data changes.

What can ify do with UKG (Beta)?

ify can get international employee by employee id, get employee by id, get business structure status, and 23 more in UKG (Beta) to resolve support tickets — see the full list of tools above.

Is a migration required to use ify with UKG (Beta)?

No migration is required. ify connects to the UKG (Beta) account you already have and starts resolving tickets using the tools already available there.

ify connects with UKG (Beta)

ify is an AI support agent that seamlessly integrates with UKG (Beta) to understand customer context, use approved tools, and complete resolutions across your support stack.

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Resolution flow

How ify uses UKG (Beta)

The point is not another integration badge. ify uses UKG (Beta) as part of the work required to resolve a customer request, then carries the result back into the support conversation.

Read the request

ify understands what the customer needs and whether UKG (Beta) is the right system to check.

Pull live context

It looks up the relevant hr context directly from UKG (Beta), not a stale copy.

Take the action

With 26 supported tools, ify can complete approved steps inside UKG (Beta).

Record the outcome

The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.

Tools ify can use in UKG (Beta)

ify calls these 26 tools inside UKG (Beta) to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.

Get International Employee By Employee ID

Retrieves international employee details from UKG Pro for a specific employee ID.

Tool

Get Employee By ID

Retrieves employee demographic details from UKG Pro for a specific employee ID.

Tool

Get Business Structure Status

Retrieves a list of Employees for which there is a change in business structure via the Kronos integration endpoint.

Tool

Get Compensation Details

Retrieves employee compensation details from UKG Pro, with support for filtering and automatic pagination.

Tool

Get Compensation Details By Company

Retrieves employee compensation details from UKG Pro for a specific company, with support for filtering and automatic pagination.

Tool

Get Compensation Details By Employee

Retrieves compensation details from UKG Pro for a specific employee.

Tool

Get All Person Details

Retrieves employee person details from UKG Pro, with support for filtering and automatic pagination.

Tool

Get Person Details By Company

Retrieves employee person details from UKG Pro for a single company, with support for filtering and automatic pagination.

Tool

Get Person Details By Company Employee

Retrieves a single employee person detail record from UKG Pro for a specific company and employee.

Tool

Resolution paths

Common outcomes from UKG (Beta)

Each path starts with one customer need, uses the right UKG (Beta) tool, and ends with a verified answer or action inside the support conversation.

Path 01

Get International Employee By Employee ID

Retrieves international employee details from UKG Pro for a specific employee ID.

Uses UKG (Beta)Verified outcome

Path 02

Get Employee By ID

Retrieves employee demographic details from UKG Pro for a specific employee ID.

Uses UKG (Beta)Verified outcome

Path 03

Get Business Structure Status

Retrieves a list of Employees for which there is a change in business structure via the Kronos integration endpoint.

Uses UKG (Beta)Verified outcome

Connected stack

Connect UKG (Beta) with your stack

Customer requests rarely live in one system. ify can use UKG (Beta)alongside the apps your support team already checks to verify context, take action, and close the loop.