Create Record
Create a new record in the specified ServiceNow table
Tool
ify connects with ServiceNow
ify is an AI support agent that seamlessly integrates with ServiceNow to understand customer context, use approved tools, and complete resolutions across your support stack.
Resolution flow
How ify uses ServiceNow
The point is not another integration badge. ify uses ServiceNow as part of the work required to resolve a customer request, then carries the result back into the support conversation.
01
Read the request
ify understands what the customer needs and whether ServiceNow is the right system to check.
02
Pull live context
It looks up the relevant it & development and customer support & success context directly from ServiceNow, not a stale copy.
03
Take the action
With 7 supported tools, ify can complete approved steps inside ServiceNow.
04
Record the outcome
The customer gets a clear answer, and the support trail keeps what was checked, changed, and escalated.
Tools ify can use in ServiceNow
ify calls these 7 tools inside ServiceNow to support your customers end-to-end — no ticket sits in a queue waiting on a manual lookup.
Update Record
Update an existing record in the specified ServiceNow table
Tool
Find Record
Retrieve a specific record from ServiceNow using its sys_id
Tool
Search Record By Key Value
Search ServiceNow records in the selected table by choosing a field key and entering its value.
Tool
Upload Attachment
Upload a file attachment to a ServiceNow table record from base64 content or a URL.
Tool
Get Attachment
Retrieve a ServiceNow attachment by table, table sys_id, and attachment sys_id.
Tool
Delete Record
Delete a specific record from ServiceNow using its sys_id
Tool
Resolution paths
Common outcomes from ServiceNow
Each path starts with one customer need, uses the right ServiceNow tool, and ends with a verified answer or action inside the support conversation.
Path 01
Create Record
Create a new record in the specified ServiceNow table
Uses ServiceNowVerified outcome
Path 02
Update Record
Update an existing record in the specified ServiceNow table
Uses ServiceNowVerified outcome
Path 03
Find Record
Retrieve a specific record from ServiceNow using its sys_id
Uses ServiceNowVerified outcome
Connected stack
Connect ServiceNow with your stack
Customer requests rarely live in one system. ify can use ServiceNowalongside the apps your support team already checks to verify context, take action, and close the loop.
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